Replying faster to customers: a simple method for WhatsApp and email
A customer who gets no answer goes elsewhere. Three simple habits to stop leaving WhatsApp and email messages waiting.
Speed of reply is often what decides a sale. Yet when messages arrive on several WhatsApp numbers and several mailboxes, some go unanswered without anyone noticing.
1. One place to read
Bring your WhatsApp conversations and your emails together in one place. You immediately see what is waiting for an answer, whatever the channel.
2. A reply time you set yourself
Pick a realistic reply time, for example within the hour during opening hours, and stick to it. Customers get used to a responsive company.
3. Reply from the right number
When you run several activities, replying from the right activity’s number avoids confusion and reassures the customer.
With Pilot-Biz
Mailboxes connected in read-only mode and your businesses’ WhatsApp numbers arrive in the Messages tab. Unanswered messages rise into the daily overview and you can reply directly, from your phone.